nGage (part of NterAKT Solutions Suite) is an application focused on gathering feedback and suggestions from the end-customers, in-store. Consumers can reveal their store experience, report issues and provide useful suggestions. This helps to gauge customer expectations, which in turn will help in generating ideas for marketing campaigns, resolving customer issues and improving the overall customer experience in the store.
nGage is more efficient, than the manual techniques of gathering customer feedback data. nGage supports automated data gathering and analytics. Actionable insights are also readily available in real-time, giving access to customer insights and feedback much faster. nGage, helps in improving store performance and thereby, enhancing customer satisfaction.
The key features include:
• Questionnaire formats
• Capture user ratings
• Capture suggestions
• Predictive analytics
• Delight meter